Client portal cases that require standard payment now guide you into payment before the case is created. If a quote is required first, the case remains in Awaiting Quote until pricing is issued and approved.
Helpful Answers
FAQ
Quick answers to the questions clients ask most often about payments, service timing, document uploads, and what happens next.
Legal Mailman handles service throughout New Jersey and can assist with service throughout the United States. International matters are reviewed individually and coordinated through trusted partners where available.
Timing depends on the service level selected. Standard, rush, and same-day requests are prioritized differently, and status updates appear inside the client portal as the case moves forward.
Your documents are reviewed, the case is created or queued for quote approval depending on case type, and the dashboard begins tracking progress through assignment, service activity, and affidavit finalization.
For process service matters, a summons is still required before final submission. The upload flow now allows supporting documents to be added in any order without breaking the intake process.
Yes. The client dashboard and case detail pages show your case status, timeline activity, and affidavit progress so you can follow the file without needing separate updates.
Out-of-state or quote-based matters are submitted without upfront payment, marked Awaiting Quote, and then moved forward once pricing is provided and payment is completed.